Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Service desk NEED-iT

Service desk NEED-iT

Welcome! You can raise a request for Service desk NEED-iT using the options provided.

  • Get IT help

    Lodge a service request if you need help with requesting new hardware/software or access to a system

  • Request a change

    For example, upgrade a server (VPN) or an application (Jira)

  • Report an incident

    Having trouble with a system? Report this incident here.

  • Request a new account

    Request a new account for a system.

  • Purchase request with approval

    Need a mobile phone or is it time for a replacement? Let us know.

Powered by Jira Service Management
{"xsrfToken":"993557a6d7f65106b4e116edc4b4243d2950a341_lout","branding":{"id":"6","key":"sdni","name":"Service desk NEED-iT","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"sdni","projectId":10046,"serviceDeskId":6,"name":"Service desk NEED-iT","description":"<p>Welcome! You can raise a request for Service desk NEED-iT using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"10055","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Lodge a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10320,"iconUrl":"https://ircbe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[10],"key":""},{"id":"10059","name":"Purchase request with approval","descriptionHtml":"","callToAction":"Purchase request with approval","introHtml":"<p>Need a mobile phone or is it time for a replacement? Let us know.</p>","icon":10314,"iconUrl":"https://ircbe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[10],"key":""},{"id":"10057","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://ircbe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[10],"key":""},{"id":"10056","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://ircbe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[10],"key":""},{"id":"10058","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10306,"iconUrl":"https://ircbe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[10],"key":""},{"id":"10060","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://ircbe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[10055,10056,10057,10058,10059]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDNI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDBkMmRhMi1iZTA3LTRjNzgtYTk3ZS1lZjc2ZjNjOGY2NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg4MjY4NjQsIm5iZiI6MTc2ODgyNTY2NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Qne5sipnlYxbltW8QIjgRrFFwB5HlX0JkXWnRtlKY9o","targetCollection":"upload-project-10046","endpointUrl":"https://api.media.atlassian.com","clientId":"700d2da2-be07-4c78-a97e-ef76f3c8f658","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ircbe.atlassian.net/wiki","kbLinkDomainURLs":["https://ircbe.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ircbe","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"993557a6d7f65106b4e116edc4b4243d2950a341_lout","baseUrl":"https://ircbe.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ircbe.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"700d2da2-be07-4c78-a97e-ef76f3c8f658","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0f9956044c034147a399adf23253b273","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ircbe.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}